Grievnace Reddesal Policy

Rajarshi Rananjay Sinh Institute of Management & Technology

Amethi, Uttar Pradesh

Students Grievance Redressal Policy

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The Grievance Redressal Cell (GRC) at RRSIMT is established to address and resolve complaints submitted by students. The Cell examines grievances related to both academic and non-academic matters within the campus. Complaints may be submitted through the online grievance system or the procedures mentioned in this policy. The institution is committed to resolving all grievances effectively and within a stipulated timeframe.

Purpose

RRSIMT is committed to developing and maintaining an effective, timely, fair, and equitable grievance-handling system for its students that is easily accessible and ensures resolution within the stipulated time.

Objectives

• Ensure that students receive prompt and effective solutions to their concerns;
• Establish a transparent, speedy, and efficient mechanism for grievance redressal;
• Promote and maintain a harmonious relationship between students and faculty;
• Provide a structured platform for effective communication in academic and administrative matters;
• Offer a safe, unbiased, and fair forum for students to express grievances.

Scope and Applicability

This policy is applicable to all students enrolled at the institute and covers grievances arising within the institute campus, including academic, administrative, and related matters.

Definitions

• Grievance: Any dissatisfaction, concern, or complaint expressed by a student regarding academic, administrative, or other institutional services.
• Student: A person duly enrolled in B.Tech or MBA programmes at RRSIMT.
• Institute: Refers to Rajarshi Rananjay Sinh Institute of Management & Technology, Amethi.
• Aggrieved Student: Any student having a grievance related to the functioning or services of the institute.

How to Raise a Grievance

• Phone Call: Message or call the contact number provided on the institute website.
• Email: Submit grievance to the official email ID mentioned on the institute website.
• Letter: Submit a written grievance in prescribed format available on the grievance portal or directly to the Grievance Committee Coordinator.

Types of Grievances

This policy applies to grievances related to academic matters, administrative functions, campus-related issues, faculty-student interactions, discrimination, harassment, or any act adversely affecting a student's academic progress or personal well-being.

Mechanism for Redressal of Grievance

Step-wise Grievance Redressal Procedure

1. Submission of Grievance: Written submission with supporting documents to DSGRC.
2. Preliminary Review: Verification and examination of documents by DSGRC.
3. Department-Level Resolution: HoD to respond within 03 days.
4. Appeal to Central Committee: Escalation to ISGRC if dissatisfied.
5. Institute-Level Decision: Resolution within 15 days.
6. Appeal to University Ombudsman: If unresolved at institute level.
7. Finality : Ombudsman's decision shall be final and binding.
8. Frivolous Complaints: Disciplinary action may be recommended.
9. Review: Institute reserves the right to amend the procedure.

Exclusions

• Decisions of institute management or statutory committees.
• Scholarship, fee concession, prizes, awards, or medals decisions.
• Matters under discipline rules or student misconduct.
• Admission-related decisions of affiliating university.
• Assessment, evaluation, or examination results.

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Students Grievance Redressal Committee